Refund Policy
Effective 20 October 2026 · Version 1
Today the product is free
RateSheet is currently free and no payment is taken, so there is nothing to refund. This policy describes how refunds will work when a paid version is offered.
Who handles a refund
Paid orders are sold through Paddle.com as Merchant of Record. A refund request is handled through Paddle, and we cannot issue invoices or collect payment directly. Send the request to liu757ji@gmail.com with your order reference and we will take it up with Paddle, or contact Paddle support directly with the same reference.
When a refund is available
- Digital content and the right of withdrawal. If you are a consumer in the EU or UK, you normally have a right to withdraw within 14 days. For digital content, that right is lost once delivery has begun and you have expressly agreed to immediate delivery and acknowledged that you lose the right of withdrawal. Checkout asks for that agreement before the download starts.
- Faulty or misdescribed product. If the file does not work as described on the product page, tell us and we will make it right — by fixing it or by refunding it.
- Duplicate purchase. If you were charged twice for the same product, the duplicate is refunded.
What happens after approval
Approved refunds are returned to the original payment method. Paddle’s process allows up to 14 days for the money to reach you. Access to the product ends when a refund is issued — a refunded copy may not be kept in use.
Refund window for change of mind
TO BE PROVIDED BY THE OWNER — the window for change-of-mind refunds is left blank rather than promised at a length we have not committed to.
How to ask
Email liu757ji@gmail.com or call +86 182 9116 1026, with your Paddle order reference. We answer support requests ourselves, usually within a few business days.
Changes
If this policy changes, the new version is published here with a new effective date, and Paddle is notified where required.